To safeguard your privacy as an end user, please read the privacy policy. We value privacy greatly and are aware of its significance. We've given an explanation of all our data gathering procedures in the policies section below to demonstrate our commitment to openness. Before using our website, please make sure you have read all of the points. You can contact our agents if you have any inquiries or disagreements.
The Data We Collect:
- Personal Details: Name, email address, phone number, etc.
- Data Usage: Information about how you use our website or services.
- Cookies and Tracking Technologies: Data collected through cookies, pixel tags, and similar technologies.
- Your Device Information: Information about your device, such as IP address, browser type, operating system, etc.
- GPS Information: Your location is determined by your IP address or, if enabled, GPS data.
- Payment Related Details: Details required to process payments, if relevant.
- Communication: Records of your correspondence on the website or with a customer support representative.
Methods for Collecting the Data:
- Direct Data Collection: We collect payment details and user personal information, including name, email address, and phone number, when a user makes a reservation.
- Indirect Data Collection: We also collect device information, such as IP address, operating system, browser type, and approximate location based on IP address and cookies, to enhance your user experience. Although we automatically collect this information, you have the option to decline permission to use this service.
Techniques for Collecting Data:
- Through Support Interactions: Information collected from interactions with customer service or the help desk.
- Through Direct Communication Channels: Direct methods of communication, such as phone calls, emails, and chats, are used to collect data.
- From External Platforms and Partners: Data collected from outside websites or services with users' consent.
- Through User Feedback and Surveys: Information collected from user responses to surveys or feedback forms.
- Technologically Automatic Data Collection: Technologies like analytics software and cookies are used to automatically collect information.
Why We Collect Information:
- Processing Services: Information is utilized to manage reservations and deliver services.
- Improving User Experience: It makes user engagement more personalized and effective.
- Communication: It facilitates customer support, notifications, and updates.
- Legal Compliance: Guarantees that rules and laws are followed.
- Analyzing Usage: Improves the functioning of websites.
- Customized Offers: Adjusts promos according to user choices.
How can we guarantee the safety of the information we collect?
At Cruiseobuddy, we use innovative and state-of-the-art technical methods to collect, safeguard, and manage data. We use all of the information we gather to better serve you and our clients. We don't share this information with partners or alliances unless it's necessary for reservations and bookings, or unless you've given us permission to do so. Your data may only be shared as required by law. Our first concerns are the security and privacy of your data.
What happens if you decide not to share the information?
We appreciate your right to privacy, so you have total power over whether to share or keep your data private. If you decide not to give us any of your information, we cannot access it. However, refusing to provide direct or indirect information may have an impact on your experience on our website and may keep you from taking advantage of all of its greatest features.
In order to receive better help, please do not hesitate to contact our representative with any questions or issues. Please email us at support@cruiseobuddy.com. Another option is to phone us at 1-855-738-4310.
